Crystal Monogram Cake Topper

Cancellation
Due to the nature of these items, once your order is placed and paid for production begins, therefore we cannot cancel or refund any portion of your payment. All toppers and accessories are custom made there are no returns, so please take care when ordering and consider all sales final.

Shipping/Rush Service Orders
Crystallized/Pearl toppers ship in 25 business work days. Non crystallized toppers and or accessories ship in 15 business work days. If accessories are placed as the same time as a crystal or pearl topper, the accessories will ship at the same time the crystal or pearl topper is ready to ship unless otherwise noted, then two shipping charges will be incurred. This is not delivery, just shipment of the topper. Business work days do not include Saturday, Sunday, or holidays. Transit times vary between 2-7 business work days. In the event that your package or the contents of the package are damaged we cannot replace your items free of charge. Insurance option is available and we encourage selecting the shipping insurance option as we are not responsible for delayed, lost or damaged packages.

For Rush Service Orders the flat rate fee is $28, insurance is included in that price. This is NOT overnight or express shipping. Please view the Rush Service specifics page for detailed information regarding Rush Service. Rush orders MUST BE APPROVED. Please allow 7-14 business days for Rush Service orders. If you feel that we may miss your event please do not place an order as we cannot guarantee it will arrive in time. Please understand that we are not responsible for delayed, lost or damaged packages. Please contact us for Rush Service Approval.

*International orders, please contact us prior to ordering for specific shipping information.

Payment Methods

We accept Visa, MasterCard, Discover, all debit cards and Google Checkout. If you do not have a credit or debit card we accept Money Orders. Please note that if you pay with a Money Order processing and production time will be delayed 7-10 business days. Please contact us if paying by money order. Money orders are not accepted for Rush Service orders.

Discounts and Promotional Events

If a discount is being offered the voucher/coupon code must be used at the time of checkout, we cannot apply the discount offer after the purchase has been made.

If you have additional questions please visit our FAQ's page, if you do not find your answer on the FAQ's page then please contact us.